Water Damage, Fire Damage & Mold Remediation in Metro Detroit
Independently owned and operated in Metro Detroit. We handle water damage, mold remediation, fire and smoke cleanup, and reconstruction coordination for homeowners, landlords, and property managers across select communities.
- Locally Owned, Operated and Headquartered
- Full Service - Water, Mold, Fire, Odor and Reconstruction
- Insurance Documentation Preparation and Supplement Support
- Residential and Commercial Service
Serving select Metro Detroit communities. Availability may vary by ZIP code and project type.
Request Service Online
Submission does not guarantee service availability, our team will give you a call shortly after submitting inquiry, typically within 1 hour.
Our Services
Professional Disaster Restoration in Metro Detroit
Remediation of water, mold, fire, smoke and odor damage with complete rebuild capability all under one roof. We serve homeowners, landlords, property managers and more across select Metro Detroit communities with transparent, full-service restoration services.
Water Damage Restoration
Water damage moves fast. Whether it's a burst pipe, appliance failure, or roof leak, our team responds with professional extraction equipment and moisture assessment tools to stop secondary damage before it spreads. We document affected areas, establish a drying plan, and monitor the process from extraction through final dry-out.
Emergency Water Removal
When water is actively entering a property, time is the critical variable. Standing water causes structural saturation, flooring damage, and conditions for mold growth within hours. Our emergency response includes submersible pump extraction, wet vacuuming, and rapid moisture mapping to identify hidden pockets of water inside walls and under flooring.
Basement Flood Cleanup
Basement flooding from heavy rain, sump pump failure, or sewage backup requires systematic removal of water and affected materials. We handle water extraction, wet material removal, drying equipment placement, and dehumidification. We can also document conditions for insurance and coordinate repairs.
Sump Pump Failure Cleanup
Sump pump failures during heavy rain events are one of the most common causes of basement flooding in Metro Detroit. When your pump fails, water accumulates fast — saturating flooring, drywall, and stored contents within hours. We respond with emergency extraction, moisture mapping, and a full drying plan to stop secondary damage before it compounds the loss.
Category 3 Sewage Cleanup
Sewage backups introduce contaminated black water into your property — a serious health hazard that requires immediate professional response. We contain the affected area, remove contaminated materials, treat surfaces with appropriate antimicrobial agents, and document the full scope of work for your insurance carrier. Category 3 water intrusion is not a DIY situation.
Pipe Burst Cleanup
Burst pipes — especially from frozen lines in Michigan winters — can release hundreds of gallons into walls, ceilings, and floors before the source is even found. We locate the affected areas using moisture meters and thermal imaging, extract standing water, remove saturated materials, and establish a drying plan to get your structure back to dry standard as quickly as possible.
Mold Remediation
Mold growth typically follows unresolved moisture intrusion. Our remediation process includes containment, removal of affected materials, treatment of surfaces, and final clearance steps. We follow industry-standard protocols and document the scope of work for insurance and property records.
Fire, Smoke and Odor Damage
Fire damage includes structural damage and pervasive smoke and soot contamination that can affect areas well beyond the fire's origin. Our team addresses debris removal, smoke odor mitigation, soot cleaning, and content evaluation, coordinating with insurers and contractors.
Reconstruction & Repairs
After mitigation is complete, properties often need repairs ranging from drywall replacement and flooring installation to more significant structural work. We coordinate reconstruction and repair services for properties we've mitigated, helping streamline the path from damage to restored condition.
Water Damage Response
Water Damage Help When Every Minute Matters
Water damage never occurs on your schedule. Whether it’s 2 AM or over a holiday weekend, the clock starts the moment excess water contaminates your structure. We respond to all types of residential and commercial water intrusion across Metro Detroit, available when you are.
Common Water Damage Situations We Handle:
- Burst pipes
- Sump pump failures
- Basement flooding
- Appliance leaks
- Frozen pipes
- Roof leaks
- Sewage backups
- Wet drywall & insulation
- Saturated flooring
- Hidden moisture
Avoid Secondary Damage
Water doesn’t stop moving once it enters a structure. Within hours, moisture migrates into walls, subfloor, and insulation — creating conditions for mold growth, structural weakening, and odor that compounds the original loss. Fast extraction and proper drying aren’t optional steps, they’re the difference between a manageable claim and a major rebuild. We respond quickly, assess accurately, and start mitigation before secondary damage turns a water call into a mold job.
How It Works
Our Water Restoration Process
A structured, documented approach from first call through project completion.
Step 1 — Call or Submit a Request
Reach us by phone or online form. We gather basic property and damage information to determine if we can assist and discuss next steps.
Step 2 — Inspection & Moisture Assessment
We inspect affected areas with moisture meters and thermal imaging tools to map the extent of damage and identify hidden wet zones inside walls and flooring.
Step 3 — Water Extraction / Source Control
Standing water is extracted using commercial-grade equipment. If the water source is still active, we coordinate source control before extraction begins.
Step 4 — Removal of Affected Materials
Saturated drywall, insulation, flooring, and other non-salvageable materials are carefully removed to expose the structure and allow proper drying.
Step 5 — Drying Equipment & Dehumidification
Commercial air movers and dehumidifiers are positioned to dry the structure efficiently. Equipment placement is based on moisture readings, not guesswork.
Step 6 — Monitoring & Documentation
We monitor drying progress with daily readings and document moisture levels, equipment placement, and drying conditions throughout the process.
Step 7 — Insurance Claim Support
We compile photos, moisture logs, affected material lists, and scope documentation to support your insurance claim. Coverage is determined by your carrier.
Step 8 — Repair & Reconstruction
Once mitigation is complete, we help coordinate the repair and rebuild phase — drywall, flooring, paint, and related work — to return the property to pre-loss condition.
Insurance Help
Insurance Documentation Support
Filing a water, fire, or mold damage claim involves more than just calling your insurer. The quality of your documentation — photos, moisture readings, material inventories, and scope notes — can directly affect how your claim is handled.
When you file a water, fire, or mold damage claim, your insurance carrier relies on documentation to evaluate scope, validate losses, and determine coverage. We photograph every affected area at each stage of the process, log daily moisture readings with dates and locations, inventory all materials removed, and produce a written scope that follows the job from extraction through dry-out. Everything we compile is organized and ready to hand off to your adjuster — so your claim has the documentation it needs to move forward accurately and efficiently. We then produce a reciprocal rebuild report either as an estimate for our services or for your use post-loss, helping you get your property back to its original state.
Important: We do not make coverage decisions or act as a public adjuster. Coverage is determined solely by the insurance carrier based on the policy terms. Our role is to provide accurate documentation of conditions and scope, invoicing exactly for services rendered.
Photo Documentation
Systematic photography of affected areas, materials, and damage extent at each stage of the process.
Moisture Readings & Logs
Daily moisture measurements with dates, locations, and readings logged for the adjuster and property owner.
Affected Material Inventory
Itemized documentation of materials removed, including quantities, locations, and conditions at time of removal.
Scope & Drying Reports
Written scope of mitigation work completed, equipment used, drying timelines, and final moisture clearance documentation.
Adjuster Coordination
We're available to walk adjusters through the scope and answer questions about the mitigation process and documentation.
Commercial Services
Restoration for Commercial Properties & Property Managers
Water damage, mold, and fire incidents in commercial and multi-unit properties carry compounding risks — tenant displacement, business interruption, and regulatory concerns. We work with a practical, documentation-first approach.
Commercial restoration requires a different approach than residential. Multiple stakeholders, active tenants, ongoing operations, and commercial insurance policies all add layers that a standard residential mitigation crew isn’t equipped to manage. We communicate directly with property managers, building owners, and adjusters — keeping everyone aligned on scope, timeline, and documentation from first response through project close. Whether it’s a single-unit office or a multi-family building, we treat commercial jobs with the coordination and documentation discipline the complexity demands.
We Work With:
- Property managers & landlords
- Small businesses & offices
- Multi-family & apartment units
- Churches & nonprofits
- Retail & commercial spaces
- Light industrial properties
Where We Work
Metro Detroit Service Area
We serve select Metro Detroit communities across Wayne, Oakland, Macomb, Livingston, and Washtenaw Counties. Service availability may vary by ZIP code, project type, and scheduling. Contact us with your property address to confirm.
Service Availability Note: Restoration Group of Metro Detroit serves select communities. Service availability may vary by ZIP code, project type, and current scheduling. We cannot guarantee coverage for all locations. Please contact us with your property address to confirm availability before scheduling. Excluded zip codes include the following: 48101, 48124, 48125, 48126, 48127, 48146, 48207, 48224, 48225, 48236, 48021, 48066, 48067, 48069, 48071, 48072, 48082, 48089, 48092, 48135, 48138, 48152, 48154, 48174, 48180, 48183, 48184, 48185, 48186, 48192, 48195, 48210, 48219, 48221, 48223, 48227, 48228, 48235, 48237, 48239, 48240.
Why Work With Us
What Sets Us Apart
A local, operator-led restoration company. Not a franchise. Not a call center. Real people who understand mitigation, documentation, and what it takes to manage a claim.
Operator-Led Response
When you call, you're dealing with someone who understands the work — not a dispatcher routing your job to an unknown subcontractor.
Clear Communication
We keep you informed from initial assessment through project completion. No surprise scope changes, no unexplained delays.
Mitigation-First Approach
We focus on stopping damage, drying the structure properly, and documenting the process — not on upselling unnecessary services.
Documentation-Focused
Detailed photos, moisture logs, and scope notes support your insurance claim and protect your property records.
Residential & Commercial
We handle both residential homes and commercial properties, including multi-family, office, and retail restoration projects.
Repair Coordination
We don't just mitigate and walk away. We help coordinate the repair and reconstruction phase to get your property back to normal.
We're From Here
We know Metro Detroit properties — the older housing stock, the basement profiles, the weather patterns, the insurance landscape.
No-Pressure Approach
We tell you what we see, explain your options, and let you make informed decisions. No high-pressure tactics or manufactured urgency.
What Clients Say
Reviews & Testimonials
Verified reviews from homeowners and property managers across Metro Detroit. Every review is from a real client — no scripts, no incentivized feedback.
“In April my basement was flooded with water and sewage after heavy rains. [The RGMD team] arrived and pumped out the water in the basement and his crew removed water damaged [materials]…”
Gwendolyn M. - Yelp
Water Damage Restoration
“We had an EXCELLENT experience with [the RGMD team]. They came out very quickly and fixed a mold issue in our attic. I am so grateful!! We even got a warranty to go with the service.”
Wren C. - Google
Mold Remediation
“From the first contact I knew I had chosen the right company. He was professional, kind, informative and punctual. He took the time to explain the process in detail and put my mind at ease. When they came for treatment, his crew arrived on time, made sure to cover my carpets to keep them clean, and were fast and efficient. I would absolutely recommend [RGMD] to anyone needing mold remediation services.”
Beth M. — BBB
Commercial / Property Manager
Dealing with water damage, mold, or fire damage right now?
Common Questions
Frequently Asked Questions
Answers to common questions about services we offer in Metro Detroit.
We typically respond to water damage calls within 1–2 hours of first contact. When you call, you’ll speak directly with someone who can confirm availability for your location and project type, give you an honest assessment of timing, and get the process started immediately. We don’t route calls through a national dispatch center — you’re talking to the team that will actually show up.
Yes — we support the insurance process through thorough documentation. We photograph every affected area, log daily moisture readings, inventory all materials removed, and produce a written scope of the mitigation work. That documentation goes directly to you and your adjuster. We do not make coverage decisions, act as a public adjuster, or guarantee any claim outcome. Coverage is determined solely by your insurance carrier based on your policy terms.
Yes. Basement flooding from sump pump failure, heavy rain, sewage backup, and foundation seepage are among the most common jobs we handle across Metro Detroit. We extract standing water, remove saturated materials when necessary, place drying equipment, and document the full scope for insurance purposes. Service is subject to availability by ZIP code and project type — contact us with your address to confirm.
Yes. Mold can begin developing within 24–72 hours of a water intrusion if moisture isn’t properly addressed. If mold is present or suspected following water damage, we assess the affected areas, establish containment, remove compromised materials, treat surfaces with appropriate antimicrobial agents, and document the remediation scope. Availability is for select Metro Detroit properties — contact us to confirm coverage for your location.
Yes. Once mitigation is complete, we coordinate the repair and reconstruction phase — drywall replacement, flooring installation, painting, trim, and related work — to return the property to pre-loss condition. Repair coordination is handled as a separate scope from mitigation. Coverage for repair work is determined by your insurance policy and carrier.
We serve select communities across Wayne, Oakland, Macomb, Livingston, and Washtenaw Counties in Metro Detroit. Service availability varies by ZIP code, project type, and scheduling. We do not service all Metro Detroit ZIP codes — a full list of excluded ZIP codes is available on our service area page. Contact us with your property address to confirm availability before scheduling.
Act fast — every hour matters. First, stop the source if it’s safe to do so. Second, turn off electricity to any affected areas if there’s a risk of contact with water. Third, move valuables, documents, electronics, and anything irreplaceable out of the wet area. Fourth, photograph everything before moving or removing anything — your own documentation matters. Fifth, call your insurance company to report the loss. Sixth, contact a restoration professional as quickly as possible. The sooner extraction and drying begin, the less secondary damage occurs. Our team of restoration experts is standing by and available for a call 24/7/365 at (313) 771-3673.
Need Restoration Help in Metro Detroit?
Call now or submit a service request and we’ll confirm availability for your property.
Service availability subject to location and scheduling availability. Contact us to confirm coverage for your property address.